Privacy Policy
Last updated: October 2026
This policy explains what data VPNWind handles when providing cross-border access and network acceleration subscriptions, why it is handled, and what users can do. Website visits, account management, and route usage are distinct contexts; website visit statistics do not include content accessed through a route.
Account and Order Data
No email address is required to create an account; a username and password are sufficient. The username identifies the account, and the password is used for authentication. Neither is part of website visit statistics. If you voluntarily provide an email address or other information in a support ticket, it is used only to handle that issue and is not required to create an account.
To provide subscriptions, verify payments, and handle renewals and refunds, this service processes account-linked plan details, order status, transaction references, and data usage. Usage is used to calculate plan allowances and does not include a list of websites visited. Ticket content is used to respond to requests; do not include passwords, complete payment credentials, or subscription keys.
Anonymous No-Logs Approach
VPNWind follows an anonymous no-logs policy. It does not record which websites users access through its routes, or store browsing content, DNS query history, or destination address records that could be used to reconstruct browsing activity. This service does not create route connection logs linked to accounts or retain connection start and end times alongside access destinations.
Temporary state required for communication during a connection is used only to maintain the session and is not retained as a connection history after the session ends. Account traffic totals and order records support subscription management and cannot be used to reconstruct browsing content. The anonymous no-logs approach describes data handling and does not mean that account and payment processes generate no business records.
Site Analytics and Local Storage
Website visit statistics help us understand page visits, referral sources, device and browser categories, and completed actions, so we can improve content and workflows. Statistics should not include passwords, payment credentials, or subscription keys, and are not used to create records of websites users access through routes.
Cookies and local storage are used to maintain login status and save language preferences and essential interface settings. If login credentials are stored locally in a browser, protect access to the device. Users can restrict cookies, clear site data, or log out through browser settings. After clearing data, you may need to log in again and reset preferences; this does not automatically delete server-side orders.
Third-Party Payments and Data Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are processed by the selected third-party payment service or the relevant transaction network, and their respective data handling rules apply. VPNWind verifies orders using transaction references and payment results; users are not asked to submit payment account passwords in support tickets.
To complete payments, maintain necessary infrastructure, or meet applicable legal obligations, only the data necessary for the relevant purpose is shared. This service does not sell users' browsing activity as a business practice. Records retained by third-party payment providers are outside VPNWind's control; deleting an account on this site does not also delete those providers' transaction records.
Retention Periods and Deletion Requests
Account information is retained while the account is in use to provide the service. Order, refund, and dispute records are retained for business verification and as required by applicable law. Support tickets and visit statistics are deleted or de-identified once they have served their processing or analysis purpose. This policy does not set a single fixed retention period; the period depends on the data's purpose and applicable obligations.
Users can log in to the panel and submit a request to access, correct, or delete account-related data through the support ticket portal. Account control must be verified before a request is processed. For data related to pending orders, refunds, or legal retention requirements, we will explain what cannot yet be deleted. Deleting an account may make subscriptions and past orders inaccessible, so please confirm which records you need first.
Policy Updates and Privacy Questions
This page will be updated with the policy content and month of the latest revision when data handling practices change. Material changes to processing purposes, data scope, or user rights will be explained through a site announcement or panel notice. Matters requiring separate consent will be handled as applicable.
For questions about this policy or data handling, visit Contact Us to learn about support options, or submit a ticket after logging in. Subscription terms and refund arrangements are set out separately in the Terms of Service and Refund Policy.